Terms of Agreement

Local Voicemail Office Billing and Payment Terms:

Accounts will be billed monthly by major credit card, or may be billed bi-annually or annually by check or card upon request.

Customer’s credit card will be charged on the 1st or 25th of each month, unless other payment terms are requested.

Accounts are non-contractual and billed on a month-to-month basis. Customer may cancel at any time here.
Requests must be received 30 days prior to the next billing date for number deactivation.

A one-time $10 activation will be billed upon account setup, along with a $10.95 refundable deposit.
Amount is refunded upon account cancellation or applied to last month of service.

Each voicemail number will be billed monthly $1 for account maintenance and each account $1.07 for a server admin/hosting fee.
All listed pricing includes all other costs and fees.

Overdue accounts will be billed a non-refundable $5 late fee, and if 30 days past due .25/day.

Full agreement terms are contained herein on this webpage.


All amounts due with respect to this agreement including any sales, use, value added or similar taxes, fees and charges, which are imposed upon the service to be provided pursuant to this agreement, will be billed by VoicemailOffice.com, (herein the Company).

Company agrees to sell to Customer and Customer agrees to purchase from Company voicemail services according to the terms and conditions of this agreement. Customer’s who fail to provide matching bank billing information will result in an additional monthly processing cost.

Company agrees to use its best efforts to accurately transmit all voice, fax, and e-mail messages. Customer acknowledges voicemail services may be lost for many reasons other than by reason of negligence of Company, including but not limited to, dialing errors, power failures, malfunctioning of wireline and wireless communication networks and electrical interference. Customer agrees Company shall not be liable for lost profits or exemplary, special, incidental, consequential or punitive damages which arise directly or indirectly out of use, lack of use, unavailability or malfunction of the services, whether such damages are asserted in an action brought in contract, in tort or pursuant to other theory. Customer agrees to use the services only in accordance with applicable law.

Customer acknowledges that errors on occasion do occur in processing order(s), including but not limited to, an incorrect number, passcode, etc. Therefore, customer agrees that they will not market or advertise a number that they have not personally tested and set up. Customer agrees not to place an order for brochures, posters, business cards, letterhead, classified, print, radio, or television ads, or any other form of marketing materials until they have personally tested, set up, and listened to their assigned Voicemail Office number prior to placing any type of order where the number will be used. Customer agrees Company shall not be liable for lost marketing/advertising dollars, profits or exemplary, special, incidental, consequential or punitive damages which arise from any error on the Company’s behalf.

Company is not responsible for a Customer’s failure to follow all instructions in setting up their Voicemail Office system and agrees to properly reach out to customer service by opening up a trouble ticket via email or online form as soon as any difficulty arises, affording the Company a full and fair opportunity to respond and resolve any issues or concerns. Customer agrees not to malign Company or make any claim or posting online or otherwise that would cause others to believe something negative about the Company, whether falsely or truthfully, that was never reported to the Company via a trouble ticket, whereas the Company was never afforded a reasonable opportunity to resolve any issue, whether as a result of Company’s failure or Customer’s failure to follow instructions. Customer acknowledges such conduct would constitute defamation and agrees to be legally responsible for all costs associated as a result of such claims or postings.

Company offers its services for “normal and customary” business and personal use. If Customer receives large call volume, especially in a short time frame, they must obtain a separate written agreement for high volume use. Company also reserves the right to refuse services to Customers that Company feels is not a good fit or due to religious convictions or right of conscience concerns of management/ownership. Furthermore, Company does not permit its services to be used for the promotion of illegal substances, depraved or immoral acts—whether legal or illegal—or by Customers that promote any form of sexually-themed products, services or otherwise, such as, but not limited to, “adult content,” nor by Customers who seek to use the service to promote sexuality in any manner, or by entities that will use the service as a part of its operation, even if the service itself is not directly being used for such a purpose. Company reserves the right to cancel service at any time. Voicemail greetings that contain vulgar, vile, or obscene language shall be terminated immediately.

Customer further understands and agrees to be responsible only for services rendered by Company up until the end of the agreement that the Company receives, in writing from Customer (via Cancellation Form at https://www.voicemailoffice.com/cancel or by Fax (888-864-2362), Certified or Registered mail), Customer’s written desire to cancel services. All written cancellation letters must include the Local Voicemail Office (LVO) number(s) and bear the signature of the Customer before the voicemail service is terminated. Customer will then receive confirmation of the cancellation, which can be used to validate the cancellation. Cancellations are not conducted by telephone and must be received in writing 30 days prior to the start of the customer’s next billing cycle, which is either on the 25th or 1st of each month. Failure to do so will result in a disconnection charge and forfeiture of any account credits. Additionally, if the Customer, for any reason, abandons their account by failing to keep his or her account information updated, a non-refundable $100 disconnection/abandonment charge will be applied prior to the account’s transfer to collections.

Customer, whether the duly authorized signatory on the account application and/or the legal entity he or she acted on behalf of in setting up the account, fully acknowledges and accepts the legal responsibility for the billing on the account and understands that any collection actions may be filed against the signatory and/or the legal entity. Customer further agrees to be responsible for any and all collection expenses and/or attorney’s fees in the event the account falls into collection status or legal action is necessary in order to recover the debt. Collection activity will also be conducted on accounts should any unwarranted chargeback be made for all costs incurred as a result of the action, including for direct fees as stated in this agreement.

Customer agrees that all the information provided on service application is correct and complete and authorizes Company to charge all amounts owed that exceed 7 days past due from the original bill date a $5 late fee and .25 per day late. Customer agrees to pay a $25 fee for any unwarranted chargeback or ACH (Virtual Check) bounce back that occurs on Customer’s account. All sales are final.

Voicemail Office is one of America's premier providers of voicemail and unified messaging services, offering local voicemail, 1-800 numbers, online fax numbers, Virtual PBX and other virtual voicemail services to businesses and organizations nationwide and abroad. Our services are virtually-hosted and require no equipment or software. Setup is fast & easy and voicemail numbers are activated immediately. Voicemail Office also offers custom voice mail solutions and provides voicemail to email and fax to email on all voice messaging systems.

Whether you are looking for a standalone local voicemail number, 1-800 number or fax number, you can order online and have your line ringing in minutes! If you still have questions, contact one of our friendly sales associates at 1-888-VOICEMAIL (864-2362).